We lead at the intersection of digital IT and digital CX

With the rapid pace of technological change, companies are challenged to meet the demands of the modern consumer with personalized, empathetic, consistent and integrated experiences. We are their proven partner with expertise and advanced analytics, artificial intelligence and machine learning, all backed by a highly skilled and engaged team to ensure high-quality brand experiences.

How we lead

Digital-First Experiences

We are digital enablers, powering customer experiences on behalf of our more than 600 global clients. Our end-to-end transformation services can address any stage of their digital journey as well as evolve with their priorities over time. Many client relationships started as a single program, and have now evolved into multi-solution strategies focused on added value, opportunity and growth.

Deep Domain Expertise

Our domain expertise spans clients in fast-growing industry verticals and sub-sectors, many of which are leading broader technology disruption. By serving these clients over many years, we understand their unique, industry-specific challenges and digital transformation journeys, as well as the solutions and services to address them.

Cultural Differentiation

We have carefully cultivated our caring culture by ensuring alignment with the individuals who choose to join our team, the clients we choose to work with, and the manner in which we run our business every day. Our unique approach underpins a framework that we refer to as our Culture Value Chain – where a strong culture drives team engagement and the opportunity for innovation, ultimately leading to superior services and better outcomes for our clients and their customers.

Globally Scaled and Agile Delivery Model

Our global delivery model enabled by next-gen technology enables us to scale while maintaining the agility needed to best serve our clients. Our fully virtualized, cloud-based infrastructure delivers seamless collaboration and enhances our ability to pivot client solutions across multiple regions, time zones and digital channels even in the face of shifting client demands or idiosyncratic events.

Diverse Client Base

Contributing to our growth and differentiating us from our peers, we partner with a diverse set of disruptive and established clients across our core industry verticals, including Tech and Games, Communications and Media, eCommerce and Fintech, Healthcare and Travel and Hospitality. Our clients trust us to support their brands and reputations, while executing on their digital customer journeys.

Best-in-Class Technology and Processes

Our solutions are built upon next-gen technologies such as AI, Machine Learning (ML), Natural Language Understanding (NLU), Robotic Process Automation (RPA), cloud, mobility and analytics that enable new digital channels, unlock operational agility, and simplify processes. This is backed by a carrier-grade, cloud-based infrastructure that fuels our approach to reliability, availability and modernity.

Proven Leadership Team

Our proven leadership team has a successful track record of executing our strategic vision, driving growth across our business, integrating acquisitions both operationally and culturally, and maintaining our unique culture. Our leaders not only possess significant and diverse skills and experience, but are committed to leading by example and living our corporate values.