Demonstrating grit and determination in the pursuit of growth and excellence

2021 accomplishments

  • Integrated Lionbridge AI, one of only two globally-scaled, managed training data and data annotation services and platform providers in the world
  • Completed our Initial Public Offering (IPO) on the NYSE and the TSX under the ticker symbol "TIXT"
  • Completed the largest tech IPO in TSX history. With an initial market capitalization of $8.5 billion, TELUS International’s IPO surpassed TELUS’ valuation from 2000, and became the fifth largest IPO in TSX history by total proceeds raised
  • Established the TELUS International AI Data Solutions team, comprised of the team members and expertise of Lionbridge AI and Playment
  • Completed a successful secondary offering of subordinate voting shares
  • Ranked in the top quartile globally among our peers with 80 per cent global engagement
  • Expanded our global footprint to 53 delivery locations and 28 countries around the world
  • Opened a second site in Bosnia and Herzegovina, fifth office in Guatemala, a seventh site in the Philippines and a third site in the United States
  • Increased gender diversity on our Board to three board members by year end, with women now representing 30 per cent of our Board
  • With the addition of our new Chief Commercial Officer to lead strategic growth and market collaboration, women now represent 38 per cent of our senior management team
  • Launched an Employee Share Purchase Plan for our team members around the world
  • Worked with local government and health officials to deploy thousands of COVID-19 vaccines to help ensure our team members in every region have access.

Awards and recognition

We are excited to share how TELUS International is being recognized around the world, including:

  • Leader on the Everest Group Customer Experience Management Services PEAK Matrix for the third consecutive year
  • Listed among the Top 10 providers on the Everest Group BPS Top 50 list
  • Ranked as a leader on the IDC MarketScape: Worldwide Digital Customer Care Services 2021-2022
  • Ranked among top 3 Digital CX providers in HFS Top 10: CX Services in the Pandemic Economy
  • Ranked a Leader in NelsonHall Social Media CX Services NEAT Assessment
  • Named to the Constellation ShortList™ for Customer Experience (CX) Operations Services: Global
  • Named one of Mogul's Top 100 Workplaces With The Best Diversity and Inclusion Initiatives for 2021, a list that celebrates the efforts of companies that have implemented practices, invested in resources and developed strategies to create more inclusive and diverse workplaces
  • Named one of Fast Company’s Best Workplaces for Innovators International for 2021
  • Named a winner of the 2021 Achievers 50 Most Engaged Workplaces Award
  • Won Best Health and Well-being Strategy from HR leadership and management awards 2021.